Payment, Shipping & Return Information
Welcome to our store! Below, you'll find all the necessary details about our payment options and shipping policies to ensure a smooth and convenient shopping experience.
Payment Options
We accept the following payment methods for your convenience:
Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
PayPal: Secure checkout via PayPal, allowing you to pay with your PayPal balance, linked bank account, or credit card.
Apple Pay & Google Pay: Convenient mobile payment options for faster checkout.
Other Payment Options: Amazon Pay, Cash App Pay, and Link.
All payments are securely processed, and we do not store your payment information on our servers.
Processing Time
Orders are typically processed within 1-3 business days.
Custom or made-to-order items may require additional time. Please refer to the product description for specific lead times.
Shipping Information
We offer standard shipping to the contiguous United States (the lower 48 states) using reliable carriers such as USPS, UPS, and FedEx.
Standard shipping typically delivers packages within 2-5 business days, with rates calculated based on the weight of the package. If you require expedited shipping, please contact us via email, and we’ll provide you with alternative options to meet your needs.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.
Returns & Exchanges
We want you to love your purchase! If you are not satisfied, we accept returns and exchanges under the following conditions:
Returns: Items can be returned within 10 days of receiving your order for a full refund, provided they are unused and in their original condition.
Exchanges: Exchanges are allowed within 10 days of receipt. Simply contact us to initiate the process.
Custom or personalized items: Unfortunately, custom-made items are not eligible for returns or exchanges unless they arrive damaged or defective.
We reserve the right to decline returns of any merchandise that does not meet the stated return conditions, at our sole discretion.
To initiate a return, please contact us via email, and we will provide you with the necessary return address and instructions. Please note that return shipping costs and the associated risks are the responsibility of the customer unless the return is due to an error on our part.
We cannot be held liable for any goods that are damaged or lost during return shipment. To ensure the safety of your return, we strongly recommend using an insured and trackable shipping service. Refunds will only be processed upon our receipt of the returned goods or proof of successful delivery.
Thank you for shopping with us! If you have any questions or need further assistance, feel free to reach out to us at ocao@cocoonedinfibers.com.